Return Policy

We want you to love your Lace Luxe unit. If something isn’t quite right, we offer returns or store credit on eligible wigs.

How to Start a Return

Email contact@laceluxe.com within 10 days of receiving your order, and our team will provide simple return instructions.

Return Eligibility

To qualify, your unit must be:

• In original, unworn condition

• Lace uncut

• Free of styling, washing, coloring, or alterations

• Returned with all packaging (hair net, protective inserts, satin bag, box)

• Shipped back to us within 15 days of delivery

We cannot accept returns on units that have been worn, cut, customized, damaged, or have removed tags.

Restocking Fee

All approved returns are subject to a $150 restocking fee, which covers professional sanitizing, washing, and restyling to maintain our luxury standards.

Shipping

Return shipping is the responsibility of the customer. A return label can be provided for a small fee depending on the customer's location.

Processing Time

Please allow up to five business days after your return arrives for inspection and processing.